Administrator (Learning & Development)

Job Type: Permanent Location: London

The Learning and Development (L&D) Administrator will provide support across a number of key work streams, with a primary focus on student qualifications and personal and management skills. The Administrator will also be the key expert in relation to the L&D intranet pages.

The role

The L&D Administrator will report in to the L&D Manager, however work will also flow from the L&D Assistant Manager and L&D Senior Manager.

The Learning and Development team is responsible for six core workstreams which is overseen by the L&D Senior Manager.

Areas of work will include:

  • Supporting the student qualification workstream. This will include, but not limited to:
    • Support and guide all tax and audit (non-apprentices) through their qualification; including booking courses and working with the relevant training providers to onboard them and support them throughout the duration of their qualification.
    • Reporting to staff partners and staff managers on student progress, making recommendations to the likelihood of success on exam sittings.
    • Preparing clawback files for ATT, CTA, ACCA and STEP studiers.
    • Maintaining a detailed knowledge of each professional qualification and preparing communications for the firm for review by the L&D Assistant Manager.
    • Obtaining and collating paperwork for all monitoring visits carried out by the professional bodies.
    • Reviewing policies annually to ensure they remain fit for purpose, with review and sign from the L&D Senior Manager.
    • Working in line with agreed processes in relation to student qualifications and reporting to challenges to the L&D Assistant Manager.
  • Supporting personal and management skills training. This will include but not limited to:
    • Organise internal training in line with the agreed process and wider L&D processes. This will include preparing email communications, sending joining instructions, working with the L&D Administrator to ensure Learn Upon is used. Additionally, pre- and post-evaluation to be sent and the L&D Manager to updated.
    • Open HR to be updated where delegates attend internal training.
  • Supporting with the continued development of the L&D intranet pages: This will include, but is not limited too:
    • Regular review of all intranet pages
    • Report opportunities for improvements
    • Highlight usage to each of the L&D intranet pages at team meetings
    • Proactively assess the L&D communication to look for opportunities to support and guide on intranet communications.
    • Act as the key editor for the team and upskill those in the team with less experience.
  • Supporting the L&D Senior Manager, L&D Manage and L&D Assistant Manager. This will include but is not limited to:
    • Organise/scheduling training
    • Reviewing feedback
    • Running reports, analyzing and reporting back on findings
    • Coordination of large face to face learning events
    • Writing and posting news items on the firm’s intranet as and where required, with approval from the relevant supervisor.
    • Managing performance leader queries and updating records
    • Assisting with budget information.
  • General administration
    • Assist with learning and development projects, as and when required
    • Processing of invoices relevant to student qualifications and central training, as well as ad hoc processing of invoices as and when required
    • Liaise directly with the Finance department to track payments
    • Actively manage the L&D inbox, responding to emails and escalating as required.
    • Training and event admin
    • Open HR updating.


  • A 35-hour working week with flexibility around the core hours of 10am-4pm
  • Paid overtime or time off in lieu (pre-approved and only where required).
  • Working from home allowance of £25 a month.
  • Annual salary reviews
  • Eligibility for the firm’s Profit-Sharing Plan that runs from October to September each year. The scheme enables staff to share in the profits of the firm. Payment is usually c£1,000
  • Twenty days annual leave with an additional day added after each years’ service.
  • In addition, under the flexible benefits programme, employees are entitled to buy or sell up to five days (35 hours) holiday a year, subject to staff partner approval.
  • Six-month probationary period.
  • Life assurance cover of four times salary,
  • Contributory pension scheme (The firm will contribute 4% of salary on a matched basis with employee from their date of joining)
  • Access to a number of additional benefits with preferential rates under the flexible benefit programme, which include; health cash plans, health screening/GP support, critical illness cover, dental and travel insurance, Techscheme, Cyclescheme, Gymflex and a Workplace ISA). More information will be provided on joining.