Financial Operations Manager – Finance – London

Job Type: Permanent Location: London

Working with the Head of Financial Operations you will manage the department’s credit control, client accounting and office accounting functions (c6 staff, supporting UK and Ireland).

The Finance Operations Manager role will be split approximately 60/40 between day to day responsibilities and project work.

The Finance department consists of 16 Finance professionals, operating within three pillars – Financial Control, Financial Operations and Financial Reporting, offering a friendly and supportive working environment.

The Financial Operations team provide transactional services to the business, the firm’s clients, and the firm’s suppliers.

Management of credit control function
  • Supervise and lead the credit control team, to provide a comprehensive and proactive service
  • Maintain credit control targets to achieve and exceed cash collection requirements
  • Ensure regular partner meetings are held to review and progress debt position
  • Ensure the credit control database is up kept up to date including (but not limited to) statement exemptions and suitably detailed notes, to ensure transparency of collection activity and improve reporting to senior management and partners
  • Ensure appropriate collection techniques and timely debt escalations are applied across the team
  • Ensure monthly statements are produced for all clients in line with Finance timetable
  • Ensure requests and queries are resolved without delay
Management of client and office accounting functions
  • Ensure all financial transactions are processed daily, without delay
  • Ensure AP and expense payment runs are completed weekly in accordance with firm’s policy
  • Ensure compliance with ICAEW client money regulations and firm’s service level agreements
  • Maintain the firm’s ICAEW client money regulations breaches register
  • Complete required database administration tasks, as required to ensure segregation of duty and robust financial control
  • Ensure best practice and firm’s policy is established and adhered to
  • Be the first point of escalation for all complex or contentious issues
General management
  • Maintain an efficient and effective, high level of service to the business, the firm’s clients and suppliers
  • Manage, mentor and motivate operational staff, including (but not limited to) responsibility for resource allocation and performance reviews
  • Develop operational staff and encourage initiatives to improve process and service
  • Continually review and identify opportunity for process enhancements, proposing recommendations to senior management
  • Provide hands-on cover and support of operational roles as required
  • Ensure senior management are informed of all contentious issues
Project work
  • Be the department’s subject matter expert for credit control, client accounting and office accounting
  • Drive financial operations projects and process enhancements through to completion
  • Provide operational support on firm’s strategic projects
  • Coach and mentor operational staff to implement approved initiatives

Candidates must have a good educational background, with relevant experience within a busy Finance department of a professional services organisation. Candidates must have worked with finance systems (GL) and practice management systems (clients and matters), with excellent knowledge and understanding of both.

  • 35-hour working week with flexibility around the core hours of 10am-4pm
  • Eligibility for the firm’s Profit-Sharing Plan that runs from October to September each year. The scheme enables staff to share in the profits of the firm. Payment is usually c£1,000 for the full year. Paid in December.
  • Eligibility for the discretionary bonus scheme. This is based on both individual performance and firm performance.
  • Salary reviews annually in October.
  • Twenty-five days annual leave. This increases in line with length of service. On 1 January, after 5 years’ service, the entitlement will be increased by 7 hours (as long as you have been a manager for 5 years).
  • In addition, under the flexible benefits programme, employees are entitled to buy or sell up to five days (35 hours) holiday a year, subject to staff partner approval.
  • Six-month probationary period.
  • Life assurance cover of four times salary,
  • Private Medical – entitled to join on successful completion of probationary period
  • Contributory pension scheme (The firm will contribute 4% of salary on a matched basis with employee from their date of joining)
  • Access to a number of additional benefits with preferential rates under the flexible benefit programme, health cash plans, health screening/GP support, critical illness cover, dental and travel insurance, Techscheme, Cyclescheme, Gymflex and a Workplace ISA.
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