Systems and Support Officer – Learning and Development

Job Type: Permanent Location: London

Saffery Champness are looking for an efficient Systems and Support Officer to join our Learning and Development team. You will be providing systems expertise and support to the whole Learning and Development team and will be a key source of advice.

It should be noted that the HR team is currently undergoing a transformation project and therefore this role will be integral in helping to embed the change/new way of working into the business

The role

The Systems and Support Officer role is varied and non-prescriptive, i.e. there will always be consistent business as usual work to be undertaken and deadlines to meet, but this role is flexible in being able to juggle multiple tasks and take on responsibility to stretch their capability and learning.

This role is the subject matter expert on all L&D systems and will manage both internal and external stakeholders on all L&D initiatives.

The role reports to the Head of L&D from a line management perspective but will take direction from across the team and work collaboratively with various colleagues across the HR team. This role maintains and updates the annual L&D calendar which holds details of all courses and large learning events.

This role ensures that all L&D initiatives are well documented and presented to the Business via various mediums including intranet site, LMS, emails, etc (including editing training videos and loading them onto learning platforms). This will be done in close collaboration with the Learning Content Curator.

Although the People Operations team will provide first line support in dealing with the L&D mailbox, the L&D officer will be the first port of call to any questions that are escalated. This role ensures that the People Operations team are informed, equipped with all information on a continuous basis, to respond to queries in a timely and informed manner.

This role coordinates all the training that is scheduled to take place, including joining instructions, managing and updating the LMS and following up on all pre- and post-feedback and evaluation. The Officer reviews and analyses this feedback in a timely manner and engages the facilitators, the Learning Content Curator and other members of the L&D team and the Talent Managers, as appropriate, to ensure there is proactive resolution of any trends/concerns identified.

This is an important and influential role, sitting at the “coal face” of what employees tell us, and so is uniquely placed to suggest improvements, identify errors and inefficiencies and make changes and improvements.

Together with the rest of the L&D team, this role reviews all feedback and data received (attendance, cancellations, etc.) every quarter to 6 months to identify opportunities for feedback and improvement, but also success stories that can be used to highlight the measurable impact of the L&D and broader HR team.
The Officer coordinates the performance management processes within the firm through education, communications (intranet, email and other possible mediums) and reporting (eg outstanding reviews, milestones achieved).

This role works closely with the People Operations team with regards to learning and development programmes within IT Learning and Technical and Compliance. There is a great deal of monitoring, recording and coordination of the various CPD and information security training and practices.

This role will have a dotted line reporting to the Head of People Operations to ensure that all systems reporting and usage is consistent and deadline-driven. It’s imperative to ensure that the business and HR team can develop/receive and interpret standardised and holistic people analytics for decision making purposes.
The Officer will be expected to be comfortable using Excel to undertake detailed analysis and reporting across multiple processes and systems to enable the L&D team, HR team and the broader business to make advantageous operational and strategic decisions. They will have a key focus on E&DI reporting.

This role is the superuser of the L&D systems and will play a key part in feeding back opportunities to refine and automate processes and evolve processes and systems to create efficiencies in the team.

All members of the L&D team are expected to live the values and philosophies of the firm, to ensure appropriate engagement and role modelling across the whole HR team and to other stakeholders.

It’s essential that this role follows the Saffery Champness data protection policies and guidelines when dealing with all data matters on the LMS and other relevant systems and tools.

The team

The role sits within the Learning & Development team which forms part of the wider Human Resources Department. The department is made up of 32 professionals and offers a friendly and supportive working environment. It is a very busy department where confidentiality, personality and a proactive approach is essential.


The successful candidate should be confident and assertive, with an outgoing personality and an informal, yet professional style. You should have excellent attention to detail, organisational and interpersonal skills, with a flexible and enthusiastic attitude to work. The position requires the ability to use your initiative and strong knowledge of Excel. You will be friendly, highly organised, have an accurate approach to handling detail, and be a supportive team player.

You should also have a continuous learning mindset by keeping up to date with all the latest changes in legislation and ensuring that the firm’s processes operate in line with legislation and best practice.


  • 35-hour working week with flexibility around the core hours of 10am-4pm
  • Paid overtime or time off in lieu (pre-approved and only where required).
  • Working from home allowance of £25 a month.
  • Eligibility for the firm’s Profit-Sharing Plan that runs from October to September each year. The scheme enables staff to share in the profits of the firm. Payment is usually c£1,000 for the full year. Paid in December.
  • Salary reviews annually in October.
  • Twenty three days annual leave with an additional day added after each years’ service.
  • In addition, under the flexible benefits programme, employees are entitled to buy or sell up to five days (35 hours) holiday a year, subject to staff partner approval.
  • Six-month probationary period.
  • Life assurance cover of four times salary,
  • Contributory pension scheme (The firm will contribute 4% of salary on a matched basis with employee from their date of joining)
  • Access to a number of additional benefits with preferential rates under the flexible benefit programme, health cash plans, health screening/GP support, critical illness cover, dental and travel insurance, Techscheme, Cyclescheme, Gymflex and a Workplace ISA.